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Optimizing musculoskeletal care for patients in Kelowna and Interior Health

Lead 
Dr. Curtis Myden | Orthopedic Surgery
Health Authority 
Interior Health Authority (IHA)

Summary: Kelowna Bone and Joint Health (formerly Kelowna Orthopedics) undertook a quality improvement project to lower the wait time to consultation to the most appropriate physician for patients with musculoskeletal (MSK) concerns.  This was accomplished through the implementation of a centralized intake and triage process via a consolidated electronic medical record (EMR).  To achieve further wait time reductions, referring physicians can now indicate “next available” MSK physician or surgeon if the patient has no preference for a specialist.
  
These efforts have not only reduced wait times but have resulted in other improvements including team collegiality, collaboration with the Divisions of Family Practice and Interior Health Authority, as well as a zeal to continue quality improvement efforts supported by aggregate data regarding the patient population served.

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What’s New

May 27, 2025

Saanich family physician aims to reduce emergency visits through PQI

May 20, 2025

Doctors of BC seeks feedback from physicians on JCC websites

May 5, 2025

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Apr 22, 2025

Transforming care with hospital at home in British Columbia

View all News

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Dr. David Hanks
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Enhancing timely psychogeriatric specialist services in residential care
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MObile Maternity (MOM) pilot project: using telehealth to integrate care
Dr. Shiraz Moola
Waitlist management quality and improvement of the Otolaryngology office experience
Dr. William Povah
Williams Lake Internists - consulting services
Dr. Jennifer Grace
All Projects

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The Specialist Services Committee acknowledges that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout British Columbia.

Acknowledging that we are on the traditional territories of First Nations communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC. 

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  • About Us
    • Committee Members
    • Reports
  • Programs and Initiatives
    • Develop Physician Capability
    • Engage Physicians & Health Partners
    • Transform Care Delivery
  • News
    • Upcoming Events
    • SSC Focus newsletters
    • Videos
  • Contact
  • The Exchange
  • Main Menu
  • search

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