Jump to Navigation
Close

What can we help you find today? Type what you’re looking for in the space below.

  • About Us
    • Committee Members
    • Annual Report
    • Evaluations
    • Meeting Summaries (The Wrap)
    • SSC Co-Chair Report
  • PROGRAMS AND INITIATIVES
    • DEVELOP PHYSICIAN CAPABILITY
      • Physician Quality Improvement Initiative
      • Physician Leadership Scholarship
      • UBC Sauder Physician Leadership Program
    • ENGAGE PHYSICIANS & HEALTH PARTNERS
      • Facility Engagement
      • Collaborative Councils
      • Improving Specialist Job Satisfaction
      • Supporting Community Based Specialists
    • TRANSFORM CARE DELIVERY
      • Enhancing Access Initiative
      • Surgical Patient Optimization Collaborative (SPOC)
      • Quality and Innovation Projects
      • SSC Fees
      • Health System Redesign
  • News
    • Our Latest Newsletter
    • Archived SSC Focus newsletters
    • PQI Stories
    • Videos
  • Contact
  • The Exchange
  • Main Menu
  • search

Team approach streamlines musculoskeletal care in Kelowna

Posted on Sep 14, 2017

As the third largest metropolitan area in BC, Kelowna faced a growing concern over the timely and appropriate treatment for people in their community with musculoskeletal issues (MSK).  
Orthopedic surgeons, Drs John Oliver and Curtis Myden submitted a proposal to the SSC and received funding to undertake a quality improvement initiative to increase patient access at the Kelowna Bone and Joint Health. MSK care was offered through eight separate orthopedic surgical practices operating at this site. 

While the scope of the work included developing a standardized approach through a shared EMR with a common method of managing new patient consultations, waitlists and waitlist data collection – the devil was in the details.

Dr. Myden noted “our work started with the need to create a strong, cohesive culture of ‘One Team’ that extended beyond members of the Kelowna Bone and Joint Health to include the broader community of providers.”

In the end, ten individual electronic medical records (EMR) were merged with standardized data definitions to support central intake, pooled and internal referral management, and to share physician coverage. In addition, the patient referral form was completely redesigned to provide data that adequately informed patient triage decisions. 

Dr. Oliver said “As we progressed, we realized we needed to add to our team and invited two physicians to join – a physical medicine and rehabilitation sports medicine specialist and a primary care sports medicine physician – this helped greatly with triaging to the right care more quickly.”

Through this initiative, about 60% to 70% of MSK patients were identified as non-surgical patients and triaged to either the sports medicine specialist or the primary care sports medicine physician for care. 

In addition, communications processes with referring physicians and patients were redesigned and included timely acknowledgement of referrals and appointment bookings, patient.

  • Our Latest Newsletter
  • Archived SSC Focus newsletters
  • PQI Stories
  • Videos

What’s New

Oct 1, 2020

Island Health blazes a new trial by cutting back on MS patients’ need to travel for care

Jan 19, 2021

Funding support available for BC doctors to attend Quality Forum

Dec 11, 2020

Leveling the playing field for osteoporosis care

Nov 4, 2020

Specialist Services Committee Backs Expansive Strategy For Improving Cystic Fibrosis Patient Care

View all News

About Us

  • Committee Members
  • Annual Report
  • Evaluations
  • Meeting Summaries (The Wrap)
  • SSC Co-Chair Report

SSC Fees

  • Advance Care Planning
  • Discharge Care Planning
  • Group Medical Visits (GMV)
  • Multidisciplinary Conferencing
  • Patient Follow-up Fees
  • Specialist Advice Fees
  • FAQs
  • Labour Market Adjustment Fees

News

  • Our Latest Newsletter
  • Archived SSC Focus newsletters
  • PQI Stories
  • Videos

General Contact

Specialist Services Committee

Daniel Angrignon

sscbc@doctorsofbc.ca

604 638 7905  

 

Specialist Services Committee © Doctors of BC

  • About Us
    • Committee Members
    • Annual Report
    • Evaluations
    • Meeting Summaries (The Wrap)
    • SSC Co-Chair Report
  • PROGRAMS AND INITIATIVES
    • DEVELOP PHYSICIAN CAPABILITY
    • ENGAGE PHYSICIANS & HEALTH PARTNERS
    • TRANSFORM CARE DELIVERY
  • News
    • Our Latest Newsletter
    • Archived SSC Focus newsletters
    • PQI Stories
    • Videos
  • Contact
  • The Exchange
  • Main Menu
  • search