Jump to Navigation

What can we help you find today? Type what you’re looking for in the space below.

Close
  • About Us
    • Committee Members
    • Reports
      • Evaluations
      • Years in Review and Annual Reports
      • Archived SSC Co-Chair Report
      • Meeting Summaries (The Wrap)
  • Programs and Initiatives
    • Develop Physician Capability
      • Physician Quality Improvement Initiative
      • Provincial Physician QI Coaching Program
      • Physician Leadership Development
      • UBC Sauder Physician Leadership Program
      • Alum Hub
    • Engage Physicians & Health Partners
      • Facility Engagement
      • Specialists Well-Being Pilot (SWELL)
      • Supporting Community Based Specialists
    • Transform Care Delivery
      • Enhancing Access Initiative
      • Spreading Quality Improvement
      • Perioperative Clinical Action Network (PCAN)
      • SSC Fees
      • Health System Redesign
      • Consultant Specialist Team Care
  • News
    • Upcoming Events
    • SSC Focus newsletters
    • Videos
  • Contact
  • The Exchange
  • Main Menu
  • search

Quality Improvement through PQRST

Posted on Apr 5, 2016

Dr. Carolyn Shiau, a pathologist working out of Royal Columbian Hospital (RCH) was tired of hearing “because that’s the way it is always done” when looking to make improvements. 

In April 2015, she joined the Physician Quality and Regional Safety Team (PQRST) – an initiative funded by SSC to support physician engagement through quality improvement in Fraser Health.  

Through educational sessions with the Chair Dr. Curt Smecher (Anesthesiology, Abbotsford Regional Hospital), she learned how to create measures to monitor change through continuous cycles of quality improvement, and how to approach technical staff and senior colleagues with ideas for change.  

Armed with these skills, Carolyn set out to improve the quality of histology slides in the lab and improve the percentage of routine cases completed based on regional benchmark turn-around time.

Through rounds of process evaluation, slide quality improved so dramatically that pathologists began to require fewer slides to make a diagnosis.  In addition, the bench technologists generated ideas for improvement. Everyone was encouraged to be open to testing an idea for at least one to two weeks before accepting or rejecting it.  Weekly meetings saw robust debates between technologists and pathologists that helped create open communication.

In August 2015, with Carolyn’s guidance, the lab revised their priority sequencing of cases through a shift in schedules.  Now instead of completing 20-25% of routine case within 72 hours – the lab is completing 75-85% - maintaining this result with no increase in staff and no delay with complex cases.  For the clinicians, this helps improve patient flow and it takes less follow-up visits to review results. Today, the culture in the laboratory is one of openness to change and “Let’s give it a try”.  
 
For more information on PQRST, contact Aman Hundal, SSC Initiative Lead, ahundal@doctorsofbc.ca or for more specifics on FH’s PQRST, contact Dr. Dayan Muthayan dayan.muthayan@fraserhealth.ca

 

  • Upcoming Events
  • SSC Focus newsletters
  • Videos

What’s New

May 27, 2025

Saanich family physician aims to reduce emergency visits through PQI

May 20, 2025

Doctors of BC seeks feedback from physicians on JCC websites

May 5, 2025

Burnaby Hospital tackles surgical delays with innovative prehabilitation program

Apr 22, 2025

Transforming care with hospital at home in British Columbia

View all News

About Us

  • Committee Members
  • Reports

SSC Fees

  • Advance Care Planning
  • Discharge Care Planning
  • Group Medical Visits (GMV)
  • Multidisciplinary Conferencing
  • Patient Follow-up Fees
  • Specialist Advice Fees
  • FAQs
  • Labour Market Adjustment Fees

News

  • Upcoming Events
  • SSC Focus newsletters
  • Videos

General Contact

Specialist Services Committee
sscbc@doctorsofbc.ca
604-638-4853  

The Specialist Services Committee acknowledges that we work on the traditional, ancestral, and unceded territories of many different Indigenous Nations throughout British Columbia.

Acknowledging that we are on the traditional territories of First Nations communities is an expression of cultural humility and involves recognizing our duty and desire to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC. 

Government of BC   Doctors of BC

Specialist Services Committee © Doctors of BC

  • About Us
    • Committee Members
    • Reports
  • Programs and Initiatives
    • Develop Physician Capability
    • Engage Physicians & Health Partners
    • Transform Care Delivery
  • News
    • Upcoming Events
    • SSC Focus newsletters
    • Videos
  • Contact
  • The Exchange
  • Main Menu
  • search

Back to top