To further support specialists caring for patients in the community office setting, the SSC CBS Working Group has expanded spoken language interpretation services to community-based specialists, and your office-based Allied Health teams.
Accessible through the Provincial Language Service (PLS), professional interpreters offer services:
- Via telephone
- 24 hours, 7 days a week
- In about 240 languages
If you work within a health authority site: this service can be accessed through your health authority process at no cost to you.
If you work in a community-based practice only: this service can be accessed through the SSC pilot program at no cost to you.
How community-based specialists can connect with an interpreter
Note: A separate process for Allied Health Team access is below.
1. Get an access code
To use the service, community-based specialists will be asked to provide an access code for your specialty.
- Access codes have been e-mailed to specialists by their Section Head.
- Or you can e-mail SSC (for a response within one business day).
- Or for immediate access code support: call 604-736-5551 or 1-800-665-2262 (Mon-Fri 830 am - 430 pm)
2. Connect with an interpreter
- Call 1.833.718.2154 (toll free).
- Select a language.
- Enter your access code.
- Indicate you are a member Doctors of BC.
- Wait 30-60 seconds to connect with an interpreter.
How members of your Allied Health team can connect with an interpreter
Please note that only Allied Health members working directly within a clinic structure are eligible to access this service.
1. Confirm approval for access by your office-based Allied Health team
E-mail email@example.com indicating:
- that you (the specialist) approve the use of the Spoken Language Translation Service by your office-based allied health team
- you are requesting the process be set up
- the name and e-mail of one team member who will be the key contact
2. Get a unique access code for Allied Health team members
- A confirmation e-mail will be provided to you in response to your application, which provides instructions for the key contact for your Allied Health team to then request a unique access code for Allied Health, via firstname.lastname@example.org.
3. Connect to services
When a team member makes the request for the Spoken Language Translation Services they will need to provide:
- their access code
- identification of their professional role (i.e. RN, MOA, RT etc.)
- type of specialty they are affiliated with
About Spoken Language Interpretation Services and community-based specialists
Through 2022, spoken language interpretation services have been well-received by specialists practicing in community offices, with:
- 19 different specialties accessing this service
- A combined monthly average of 50 hours
- A multitude of languages accessed: the most popular being Mandarin, Arabic, Vietnamese, Punjabi, Cantonese, and Korean